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FAQs

This section documents common questions submitted to the ASPIRE2A/2A+ help desk, along with recommended solutions and best practices.

User Accounts

I forgot my password. How do I change or reset my password?

Please login to https://user.nscc.sg/ with your organization credentials and click on set/reset your password. Once a new password is set you can login to NSCC with the new password. Please follow the Password Reset guide and follow the step-by-step instructions. Note that the password must contain:

  • minimum of 8 characters;
  • a mixture of upper and lower cases;
  • numbers (0-9); and
  • at least one special character: !@#$%^&*+=?>

If you still cannot access your account after resetting your password, please contact our help desk at help@nscc.sg.

My account has expired. What should I do?

The NSCC account password expires every 90 days. Please be reminded to reset your password before the expiry of your password. If you did not reset your password after 90 days, your account will expire. Upon expiry of the account you will not be able to login to NSCC system and the messages as shown below will be displayed when using the ssh connection.

  • Your account has expired; please contact your system administrator
  • You are required to change your LDAP password immediately.
  • Connection closed by xxx.xxx.xxx.xxx

There’s a grace period of 90 days on top of the 90 day expiry, after which to activate the account, one must contact us through help@nscc.sg in order to activate the account, however it is mandatory to re-set the password after activating the account. Files in home directory are untouched until 90 days post which the files from home directory will be archived, while file in scratch still follow the purge policy. To activate the account one must login to https://user.nscc.sg/ with your organization credentials and click on set/reset your password. Once a new password is set you can login to NSCC with the new password. PS: Changing password through passwd command will have no effect on the expiry date. If your account is still not re-activated after resetting your password, please contact our help desk at help@nscc.sg.

Software, Applications, and Libraries

Can I request the Service Desk to install open source software applications?

Yes, but to do so, you must have a project registered with NSCC. When making a request, please provide your project ID. In general, we ask that you install applications in your home directory yourself, unless there are dependencies that can only be resolved by system administrators. For such requests, please contact help@nscc.sg.

What applications are already installed and available for use?

Once logged in, you can check the available applications by typing module avail.