Need Help for ASPIRE 2B?

Note

Support channels for ASPIRE 2A/ASPIRE 2A+ and ASPIRE 2B are different. Submit incidents and service requests through the support channel associated with the affected system. For ASPIRE 2A/ASPIRE 2A+, refer to Need Help for ASPIRE 2A/2A+?.

Contact the ASPIRE 2B Service Desk for ASPIRE 2B incidents, access issues and service requests:

• Web: https://servicedesk.nscc.sg
• Email: servicedesk@nscc.sg

ASPIRE 2B Support

For ASPIRE 2B, use the ASPIRE 2B Service Desk as the primary support channel for:

• System access or login issues
• Project or account-related requests
• Job submission or scheduler issues
• Software and application support
• Storage and filesystem issues
• Service degradation or system incidents
• Other ASPIRE 2B enquiries

Information to Provide When Reporting an Issue

When reporting an issue, provide sufficient information to assist troubleshooting, such as:

• User ID
• Project ID, where applicable
• Job ID, where applicable
• Approximate date and time of the issue
• Error message or observed behaviour
• Relevant screenshots or logs, where available